FREQUENTLY
ASKED
QUESTIONS
DO YOU USE STROBE LIGHTING
ALONG WITH HAZE, PYRO AND SOUND EFFECTS, STROBE LIGHTING IS ALSO USED THROUGH OUT OUR ATTRACTIONS
CAN THE ACTORS TOUCH YOU?
YES, THEY CAN TOUCH YOU, THEY CAN EVEN GRAB YOU! BUT DON'T WORRY, IT'S ALL DONE IN A PERFECTLY SAFE AND CONTROLLED WAY. YOU CANT TOUCH THEM THOUGH!
I DON'T LIKE IT, CAN I LEAVE?
ABSOLUTELY, IF AT ANY POINT YOU FEEL YOU CANT CONTINUE IN THE ATTRACTIONS, OR ARE FEELING UNWELL SPEAK DIRECTLY TO THE ACTOR OR STAFF MEMBER IN YOUR AREA AND THEY WILL BREAK CHARACTER & ASSIST YOU GETTING OUT VIA ONE OF OUR QUICK EXITS
HOW LONG DOES IT LAST?
OUR MAIN SCARE ATTRACTION, MELTDOWN: VICTORS REVENGE LASTS AROUND 20 MINUTES, HOWEVER THERE'S LOTS MORE TO DO AT OUR EVENT, INCLUDING SIDE SHOW GAMES, DR HADES FREAK SHOW, STREET FOOD AS WELL AS MUSIC AND LICENSED BAR
IS THE TIME ON MY E-TICKET THE TIME I WILL ENTER THE ATTRACTION?
THE TIME ON YOUR TICKET IS THE TIME WE AIM TO GET YOU INTO THE QUEUE LINE FOR MELTDOWN: VICTORS REVENGE. WE REALISE, OF COURSE, SOMETIMES DUE TO REASONS OUT OF YOUR CONTROL YOU CAN'T MAKE IT ON TIME, SO WE MAY MOVE YOUR QUEUE LINE ENTRY TIME TO ANOTHER SLOT, BUT WE AIM TO KEEP IT AS CLOSE TO YOU ORIGINAL SLOT AS POSSIBLE. IF YOU ARRIVE EARLIER THAN YOUR E-TICKET TIME, ON BUSIER NIGHTS WE CANNOT ALLOW YOU IN TO THE QUEUE LINE EARLY AS THIS CAUSES EXTENDED QUEUE TIMES.
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WHEN SHOULD I ARRIVE?
WE'VE ADDED MORE ATTRACTIONS AND ENTERTAINMENT TO OUR EVENT THIS YEAR INCLUDING DR HADES PRESENTS FREAKS, STREET FOOD AND A FULLY LICENSED BAR; YOU CAN ARRIVE ANY TIME FROM WHEN WE'VE OPENED THE DOORS AND ENJOY THE EVENT BUT BARE IN MIND, ENTRY TO MELTDOWN: VICTORS REVENGE WILL BE ALLOCATED TO YOU ON OR CLOSE TO THE TIME ON YOUR PURCHASED E-TICKET.​
DO YOU GO THROUGH IN GROUPS OR ALONE?
THE MAXIMUM GROUPS SIZE WE ALLOW IN AT A TIME IS 8. ON BUSIER NIGHTS IT IS IMPORTANT FOR US TO RUN THE ATTRACTION AT FULL CAPACITY WHICH MEANS WE WILL BATCH SMALLER GROUPS TOGETHER TO MAKE THE LARGER GROUP OF 8. DON'T WORRY, YOU'LL BE BEST FRIENDS BY THE TIME YOU COME OUT!
WILL I GET DIRTY OR WET?
WE LIKE TO MAKE OUT ATTRACTIONS AS REAL AS POSSIBLE. THAT MEANS WE GO ALL OUT WHEN IT COMES TO THE MATERIALS WE USE AND PUSHING YOU TO YOUR LIMITS! WE DO USE WATER EFFECTS AND HAVE BEEN KNOWN TO MAKE OUR GUESTS CRAWL! MAYBE THOSE DESIGNER JEANS AND SHOES AREN'T THE BEST IDEA! AND ON THAT NOTE.. HEELS..... REALLY!?
I LOST MY PHONE IN THE ATTRACTION!
IF YOU LOOSE YOUR PHONE OR ANY PERSONAL ITEMS IN THE ATTRACTION EITHER LET AN ACTOR KNOW IN THE NEXT SECTION (NEVER GO BACKWARDS THROUGH THE ATTRACTION YOURSELF) OR IF YOU ONLY REALISE AFTER YOU LEAVE THE ATTRACTIONS, JUST LET ONE OF OUR STAFF MEMBERS KNOW.
CAN I FILM OR TAKE PHOTOS?
ANYWHERE BUT INSIDE MELTDOWN: VICTORS REVENGE. WE LVOE THAT YOU WANT TO REMEMBER YOUR NIGHT AS WELL AS SHARING IT WITH OTHER, HOWEVER, LETS KEEP THE INSIDE OF THE ATTRACTIONS A SECRET THAT EVERYONE HAS TO FIND OUR FOR THEMSELVES! PERMISSION CANT BE GRANTED TO AUTHORISED PRESS AND MEDIA. PLEASE CONTACT US BEFORE YOU ARRIVE
GOOD
TO
KNOW
NO ALCOHOL IS TO BE BROUGHT ON SITE (BAG SEARCHES ARE IN OPERATION). WE HAVE A BAR SERVING A SELECTION OF ALCOHOLIC AND NON ALCOHOLIC BEVERAGES.
DRESS FOR THE WEATHER, AND THE EVENT. AS WE KNOW THIS TIME OF YEAR CAN BE VERY COLD OR WET. WE DO HAVE A HUGE HEATED MARQUEE, HOWEVER SOME OF OUR ATTRACTIONS ARE OUTSIDE. BUT WE DO OUR BEST TO MAKE SURE YOUR NOT STANDING OUT IN THE RAIN. WEAR THE CORRECT FOOTWEAR! DO NOT TURN UP IN FLIP FLOPS OR HIGH HEALS, FOR YOUR SAFETY YOU WILL NOT BE PERMITTED TO ENTER THE ATTRACTION AS THERE ARE MANY UNEVEN FLOORS.
GRAB YOUR TICKETS ONLINE, IT'S CHEAPER AND WE WOULDN'T WANT YOU TURNING UP AND BEING TURNED AWAY BECAUSE WE ARE FULLY BOOKED. WE DO OUR BEST TO KEEP GATE TICKETS AVAILABLE BUT THESE CAN BE SNAPPED UP PRETTY QUICK TOO. IF YOU DO JUST TURN UP, PLEASE DO NOT EXPECT TO JUMP STRAIGHT INTO THE ATTRACTION.
SAFETY IS PARAMOUNT FOR OUR GUESTS AND STAFF, ANYONE FOUND TO BE CAUSING ANY ISSUES OR MISTREATING ANYONE INCLUDING OUR ACTORS OR, WILL BE REMOVED BY SECURITY
OF COURSE WE ENCOURAGE GUESTS TO DRESS UP FOR THE HALLOWEEN SEASON, BUT PLEASE BE AWARE THAT MASKS AND HAND HELD ITEMS WILL NOT BE ALLOWED INTO THE SCARE ATTRACTION.
PHOTOS OUTSIDE THE SCARE MAZE ARE PERMITTED, BUT ONCE INSIDE YOU ARE NOT ALLOWED TO USE YOUR PHONES OR GO PRO'S. FOOD AND DRINNK MUST ALSO BE KEPT OUTSIDE OF THE SCARE MAZE, BUT DON'T WORRY, YOU'LL HAVE PLENTY OF TIME BEFORE AND/OR AFTER FOR THAT
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WE DO ALLOW THE DRINKING OF ALCOHOL BEFORE ENTERING THE ATTRACTION (IT HELPS SETTLE THE NERVES) HOWEVER IF STAFF BELIEVE YOU ARE INTOXICATED BEFORE OR AFTER ENTERING YOU WILL BE REFUSED ENTRY IN TO THE SCARE MAZE. THIS IS FOR YOUR SAFETY AND THE SAFTY OF OUR STAFF AND ACTORS. !
AS MELTDOWN: VICTORS REVENGE IS A THEMED ATTRACTIONS, QUEUEING IS INEVITABLE, WE DO OUR ABSOLUTE BEST TO KEEP QUEUE TIMES TO AN ABSOLUTE MINIMUM BUT PLEASE UNDERSTAND THAT ON BUSIER DAYS QUEUE TIMES WILL BE EXTENDED. ​
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LUNA SPRINGS HAS FULL ACCESS FOR WHEELCHAIR USERS, HOWEVER AT PRESENT MELTDOWN: VICTORS REVENGE DOES NOT. OUR SCARE MAZE CONSISTS OF MANY TIGHT CORRIDORS AND UNEVER SURFACES. EVERYONE IS STILL WELCOME, IF YOU WISH TO STILL ENJOY THE REST OF THE EVENT, PLEASE CONTACT US FOR TICKETS.